Case Studies
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CASE STUDY: Olleco Customer Service App & Web Portal
This case study provides information relating to the build of the Olleco Customer App and Customer Portal, as a business Olleco help the UK food and hospitality sector operate more sustainably.
Vital statistics:
- Project: Bespoke online customer management system - Customer Service apps and web portal
· Client: Olleco - Client: Olleco
- Sector: Food service, catering and hospitality: Collection, delivery and recycling of cooking oil
- Services Delivered: iOS, Android and web app design and development, User Experience (UX), User interface (UI), APIs and Software integration, In house testing.
- Location: Northamptonshire, UK
- Project Date/timescale: Ongoing since 2022
- Updated: Ongoing
Streamlining the future of oil management with an innovative tech solution
Olleco is the renewables arm of ABP Food Group and provides the food service and hospitality sectors with a range of sustainable services which streamline operations and support a circular economy.
It has grown into one of the nation’s most successful sustainability specialists, employing over 1,000 people, at 19 sites strategically located throughout the British Isles. These service 50,000 catering establishments in addition to the Royal Household. Olleco’s operations have helped many of the food industry’s most famous names to reduce their environmental impact by hundreds of thousands of tonnes of CO₂e.
A game changer for busy kitchens
Olleco’s vision was to provide customers with an online resource, available on both on desktop and mobile devices, to fully manage their oil deliveries and waste collections.
The brief included the design and development of a cross-platform app and web portal allowing customers to book an oil delivery or collection with the click of a button, from anywhere at any time.
Positive partnership
Olleco worked with 4FX and CodeHub 200 on its driver delivery app, so knew that we understood their brand, key functionality requirements and could operate as an extension of their team. We worked closely to find an innovative tech solution that would give customers complete control of their accounts and provide smarter stock management.
Building Bespoke Apps
Initial app designs were created and then the user interface was fine tuned to provide the best user experience. From there we moved onto the build of the iOS and Android apps using .Net and Maui, and deployed them onto the appropriate app platforms.
Next we developed the web portal, which required re-designs to accommodate different screen orientations. The build of the web portal meant that more customers could access the online resources.
Throughout the process we liaised closely with Olleco’s marketing team to ensure the brand stayed consistent across all platforms and with the IT team to seamlessly integrate the backend functionality into its operating systems.
Customer First Features
Taking insights from customers, designed the app features around their needs.
A key focus was the ability to manage their account anywhere at any time. Enabling instant access to invoice and billing history, the ability update or cancel orders and update account information on a phone or tablet gave operators more control. Smarter stock management through the app ensures kitchens never run out of oil.
In-app or push notifications keep customers informed, allowing them to update, rearrange or cancel orders. The homepage of the portal also gives a visual countdown for the next visit, giving simple visibility to of confirmed orders.
To improve security, reduce the chance of impersonators or oil theft, customers can now use the app to check a driver’s identity and vehicle registration.
Creating digital customer management tools to support a circular economy
Chris Coomber, Director at 4FX, commented: “We are proud to be a key provider to Olleco and support them with their ambitious sustainability goals. Our team really enjoy working on their development projects, as an extension of the wider team.
“The multitude of account options are complex, everyone has different circumstances and we needed to accommodate each possible scenario to give customers the best experience and make the technology work for them. There were some technical challenges in keeping the brand consistent across all different platforms, as well as introducing multi-language functionality, but thanks to our trusted partnership, complementary skillset and rigorous in-house testing, we found solutions to make it work seamlessly”.
On the award-winning app, Richard Horrocks, Chief Information Officer at Olleco said:
“Our award-winning app was recognised as “a great example of how to take a customer service approach to address specific industry issues – an approach that could make all the difference.”
“This achievement reflects our commitment to listening to our customers and using their insights to create services that truly make an impact. By combining innovation with a customer-first mindset, we’ve developed a platform that transforms oil management for thousands of UK businesses - making it smarter, safer and more sustainable.”
Watch this space...
Read more about Olleco’s award winning digital customer management tools on our blog.